Shipping & Returns

Shipping

We ship anywhere in the United States. Rates are calculated at checkout from the real weight of your order and the carrier's live prices, so you pay the actual cost of postage rather than a flat fee we have guessed at. You choose the service and speed before you pay.

Orders ship complete. If you buy something from the shelf alongside something we make for you, the whole order travels together once every piece is finished. We do not split orders into part shipments, because doing so would mean charging you postage twice.

Items marked in stock normally ship within 3 days.

Items marked made to order are built after your order arrives and normally ship within 7 to 10 days.

You can check where your order has got to at any time on the order status page, using your order number and email address.

Free local pickup

If you are within about 40 miles of our workshop in Hammond, Wisconsin, free local pickup appears as an option at checkout. That covers Hudson, River Falls, Baldwin, Roberts, New Richmond, Somerset and much of the eastern Twin Cities metro, including Stillwater and Woodbury.

The workshop is private and pickup is strictly by appointment. We will arrange a time with you by email once your order is ready. Please do not travel without a confirmed slot.

Made-to-order and personalized work

Most of what we sell does not sit on a shelf. A bowl is turned, a board is cut and engraved, a part is printed, all after you order it. Where an item says made to order, that is what is happening, and it is why the wait is longer than it would be from a warehouse.

Anything carrying your name, your date, your logo or your artwork cannot be resold to anyone else. Personalized pieces are therefore final sale unless they arrive faulty or differ from what you asked for. We will always send proofs for approval before engraving where the design is complex.

Returns

Unused, non-personalized items in their original condition can be returned within 30 days of delivery. Get in touch first so we can tell you where to send it. Return postage is yours unless the item was faulty or we sent the wrong thing.

If something arrives damaged, faulty, or not what you ordered, tell us within 14 days of delivery and send a photograph. We will repair it, remake it or refund it, whichever you prefer. That applies to personalized pieces too: if we got it wrong, we put it right.

Need to cancel? If production has not started we can usually cancel and refund in full. Use the cancellation option on the order status page, or call us, and we will stop the job if we can.

Golf club cleaning

Club cleaning is a drop-off service only. We do not accept clubs sent by mail, and we will not ship them back. Clubs are handed over and collected in person by appointment. The full terms, including the liability cap, are on the golf club cleaning page.

Talk to us

Anything here that does not cover your situation, just ask. Call (651) 337-8996, email sales@boroughcraftworks.com, or use the contact form. We are a small family workshop and we would rather sort something out than leave you unhappy.